GENERAL TERMS AND CONDITIONS
of the ARTEMIS Platform
operated by CAI Technology S.R.L.
Version: v1.0 ARTEMIS • Published on: 2026-05-06 • Effective from: 2026-05-06
Test-environment notice. The current version of the Platform may be made available in a testing/development environment ("sandbox") where data entered may be deleted at any time. As long as the "TEST / DEVELOPMENT ENVIRONMENT" notice is displayed in the interface, this Platform must NOT be used for real assessments, and the Operator gives no commercial warranties or SLA for that period. Provisions on confidentiality, security, intellectual property, and liability apply in full to use of the Platform in the test environment as well.
This document (the "Terms") governs the legal relationship between CAI Technology S.R.L., a Romanian legal person with its registered office at Str. Victor Brauner, bloc 1, sc. 4, ap. 5, sector 3, București, cod poștal 032621, România, registered with the Trade Registry Office under no. J2024020380005, tax identification number RO50512457, bank account (IBAN available on request) held with (issuing bank), legally represented by its sole Administrator (referred to as "CAI Technology S.R.L." or the "Operator"), of the one part, and the user of the Platform, of the other part, in connection with the access to and use of the ARTEMIS Platform, available at https://artemis.caitech.ro and related services.
The Terms constitute a contract concluded at a distance, by electronic means, within the meaning of Romanian Law no. 365/2002 on e-commerce (republished), and — where the user is a consumer — of Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals (as subsequently amended). By creating an Account and/or by accepting the Terms in the Platform interface, the user confirms that they have read, understood, and fully accepted this document.
1. Definitions and interpretation
Throughout the Terms, capitalized terms have the meanings below, unless the context requires otherwise:
"Platform" or "ARTEMIS" — the online compliance-assessment platform with European and national legislation, accessible at https://artemis.caitech.ro, including all pages, features, content, software, APIs, the ARTEMIS conversational assistant, reports, and related services made available by the Operator.
"User" — any person accessing the Platform; includes the Client, the Representative, and Authorized Users.
"Client" — (i) the legal person — Romanian or foreign — entering into the contract with the Operator by accepting the Terms, who uses the Platform in connection with its professional or commercial activity (referred to as "B2B Client" or "Professional"); or (ii) the natural person acting for purposes outside their commercial, industrial, craft, or liberal activity, within the meaning of Article 2(2) of GEO no. 34/2014 (referred to as "B2C Client" or "Consumer"). Clauses applicable exclusively to one category are marked as such.
"Representative" — the natural person who accepts the Terms in the name and on behalf of the Client legal person, declaring that they have the required authorization.
"Authorized User" — natural person designated by the Client to access the Platform under an account or role associated with the Client.
"Account" — the personalized space within the Platform, associated with the Client, accessible based on authentication credentials.
"Services" — the entire set of features offered by the Platform, including: compliance-assessment Questionnaires, report generation, the ARTEMIS AI agents, LLM audits, API access (where included), executive reports, regulatory-overlap reports, as well as separately contracted support, consulting, or training services.
"Questionnaire" — a structured set of questions intended to assess the Client's compliance with a given regulatory framework — European, national, or international standard — as listed on the pricing page and the free-assessment page.
"Report" — the electronic document generated automatically by the Platform, presenting the assessment results, the compliance score, the identified risks, and indicative recommendations.
"Credit" — internal consumption unit associated with paid Services; a Questionnaire consumes a number of Credits set out on the pricing page depending on complexity. The term "Credit" entirely replaces the term "point" used in previous versions.
"Thematic Pack" — subscription limited to a set of Questionnaires for a given topic (e.g., Privacy, Cybersecurity, Artificial Intelligence), as per the pricing page.
"Plan" — Platform-level subscription (Starter, Professional, Enterprise) or any custom plan offered by the Operator.
"FREE Trial" — free assessment with a limited number of questions per Questionnaire, without providing a means of payment.
"Operator Content" — all elements made available through the Platform: source code, algorithms, scoring, design, trademarks, logos, Questionnaire content, scoring scales, Report templates, documentation, training materials, ARTEMIS-generated content, and any explanatory text.
"Client Content" — the data, documents, and information uploaded by the Client to the Platform, including Questionnaire answers and supporting documents.
"Personal Data" — personal data within the meaning of Article 4(1) of Regulation (EU) 2016/679 — GDPR.
"Privacy Policy" — the "Privacy and Data Protection Policy" document, an integral part of the Terms, available at https://artemis.caitech.roprivacy.
"Cookies Policy" — the document of the same name, an integral part of the Terms, available at https://artemis.caitech.rocookies (or the cookie-settings page integrated into the Platform).
"GDPR" — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
"Applicable Law" — Romanian legislation, directly applicable EU law, and relevant international standards (ISO/IEC 27001, ISO/IEC 42001, etc.) where invoked through the Services.
"Force Majeure" — the circumstance defined in Article 1351(2) of the Romanian Civil Code; includes, without limitation: natural disasters, war, armed conflicts, large-scale cyberattacks, prolonged outages of internet, cloud, or energy-provider infrastructure, public-authority decisions preventing performance.
Section titles are for guidance only and do not affect interpretation. References to laws, regulations, or directives shall, unless otherwise specified, be construed as references to the form in force at the date of performance of the obligation, and enumerations using "including", "for example", or "such as" are illustrative, not limitative.
2. Acceptance of the Terms and capacity to contract
2.1. Method of acceptance
The Terms are deemed accepted by any of the following actions: (i) ticking the "I agree to the Terms and Conditions" box when creating the Account; (ii) actual access to the Services under an active Account; (iii) payment of any Plan, Thematic Pack, or Credit pack. Acceptance of the Terms has the legal value of a contract concluded at a distance by electronic means.
2.2. Capacity
The User declares on their own responsibility that:
they have full legal capacity (in the case of the Consumer — Article 38 of the Romanian Civil Code; in the case of the Professional — that it is legally constituted, is not subject to insolvency, dissolution, or liquidation proceedings, and has the capacity to contract);
the Representative has the required authorization to bind the Client legal person they represent;
the information provided (CUI/CNP as applicable, name, address, contact details) is correct, complete, and up to date, and the Client undertakes to keep it up to date;
they do not reside in a jurisdiction subject to restrictive measures (international sanctions) that would prohibit access to the Platform.
2.3. Refusal to contract
CAI Technology S.R.L. reserves the right to refuse contracting, suspend, or close at any time Accounts in the event of false declarations, breaches of the Terms, suspicion of fraud, conflicts of interest, or where the Operator is prevented by Law from providing the Services (including in case of sanctions).
3. Description of the Services
3.1. Nature of the Services
The ARTEMIS Platform is a digital tool for assessing compliance, structured around Questionnaires for European and national regulatory frameworks, as well as international standards (e.g., GDPR, NIS2, DORA, EU AI Act, CRA, DSA, Cybersecurity Act, Cyber Solidarity Act, Radio Equipment Directive, Romanian Law no. 190/2018, Romanian Law no. 58/2023, GEO no. 155/2024, Romanian Law no. 363/2007, ISO/IEC 27001:2022, ISO/IEC 42001:2023). The list of active Questionnaires and their characteristics is displayed on the Platform's free-assessment page and pricing page.
3.2. Limits of the Services
ESSENTIAL — legal nature of the Reports. The Reports and recommendations generated by the Platform are strictly informational and indicative, produced based on the answers provided by the Client and on automated algorithms, and do NOT constitute: (i) legal advice within the meaning of Romanian Law no. 51/1995 on the organization and exercise of the legal profession; (ii) a financial, tax, or security audit; (iii) official certification of compliance; (iv) a substitute for opinions issued by competent authorities. For any decision with legal, financial, or compliance effects, the Client undertakes to consult qualified professionals.
3.3. FREE Trial
The Operator offers a FREE Trial assessment with a limited number of free questions per Questionnaire, without providing a means of payment. The characteristics (number of questions, estimated time, level of difficulty) are displayed on the dedicated page. The FREE Trial is intended for a single assessment per account/CUI and may not be cumulated, transferred, or resold.
3.4. ARTEMIS — conversational assistant
The ARTEMIS conversational assistant is an AI system integrated in the Platform. The responses are automatically generated and may exhibit limitations specific to large language models (LLMs): factual inaccuracies, "hallucinations", lack of real-time updates of legislation. ARTEMIS does NOT replace specialist advice. The number of queries included is shown in the description of each Plan.
3.5. LLM50 audit
For clients who develop or operate their own LLM models, the Operator offers, on request, a specialized audit — "LLM50" — aligned with European regulatory frameworks (AI Act, GDPR, DSA, NIS2) and with standards such as OWASP LLM Top 10 and NIST AI RMF. LLM audits are contracted separately under a specific agreement.
3.6. Changes to the Services
The Operator may, at any time, modify, temporarily suspend, withdraw, or develop the Services, or add or remove Questionnaires depending on legislative evolution. Changes that significantly reduce the utility of a paid Service entitle the Client to a proportional refund of unused Credits, under the dedicated section.
4. Account, authentication, and security
4.1. Account creation
Account creation is conditional on the provision of the information requested in the registration form, including (as applicable): CUI, company name, contact email, phone, contact person, password compliant with security requirements.
4.2. CUI verification
The Operator may automatically retrieve public data associated with the CUI (name, registered-office address, NACE code) from official sources (ANAF, Trade Registry) to populate the form. The User retains the obligation to verify and update the information.
4.3. Credentials and two-factor authentication
The Client is responsible for keeping the password confidential and for all operations performed under its Account. Activation of two-factor authentication (2FA) is strongly recommended; for Enterprise Clients or in Packs processing sensitive personal data, it may be mandatory. Authentication via the CAI-AUTH system is offered as an SSO option; CAI-AUTH-specific terms apply in addition.
4.4. Notification of an account breach
The Client undertakes to immediately notify the Operator at tehnic@caitech.ro of any suspected or actual unauthorized access to its Account. The Operator may preventively suspend the Account to protect security.
5. Plans, Thematic Packs, Credits, and prices
5.1. Offer structure
The commercial offer is published on the pricing page and includes: FREE Trial, Thematic Packs (Privacy & Personal Data; Cybersecurity; Artificial Intelligence; Products with Digital Components; Sectoral Regulations; All Access), Plans (Starter, Professional, Enterprise), a Custom plan, and additional Credit Packs. The exhaustive list, prices, number of Credits, and restrictions are those displayed at the time of order.
5.2. Credits mechanism
Each Questionnaire consumes a fixed number of Credits depending on complexity (Simple / Medium / Complex / Premium), published on the pricing page.
Credits included in the subscription are renewed at each billing cycle (monthly/annual) and do NOT roll over to the next cycle.
Credits purchased separately in Credit Packs do NOT expire as long as the Client's Account is active and the subscription is paid up (except in cases of definitive termination of the contractual relationship, where they expire upon Account closure).
Credits are NOT convertible into money, cannot be transferred between Accounts, and do not bear interest.
5.3. Prices and VAT
Prices are those displayed on the pricing page at the time of order and are expressed in euros (EUR) or lei (RON), as applicable. Prices do NOT include VAT, which is applied at the statutory rate in force at the invoice date. The Operator reserves the right to modify prices for future billing cycles, with at least 30 days' prior notice; changes do NOT affect cycles already paid.
5.4. Plan changes
The Client may upgrade at any time; the price difference is calculated proportionally. Downgrade takes effect at the start of the next billing cycle, and excess Credits are non-refundable.
6. Invoicing, payment, and remuneration
6.1. Means of payment
Payments are made by: (i) bank card (Visa, Mastercard, American Express) — processed by the authorized payment partner (see the Privacy Policy, Annex "Subprocessors List"); (ii) bank transfer — for Enterprise, Custom Plans, or annual subscriptions, on request; (iii) pro-forma invoice, at the Client's express request.
6.2. Advance and cycle
Payments are made in advance, at the start of the billing cycle. For monthly subscriptions, automatic charging takes place on the anniversary of subscription. For annual subscriptions, payment is made in advance for the entire period (12 months).
6.3. Annual discount
For the annual payment option, the Operator applies a commercial discount displayed on the pricing page (at the date of this document, 17%). The discount is applied to the list price and is not cumulative with other offers, unless expressly provided otherwise.
6.4. Invoices
The Operator issues electronic fiscal invoices in accordance with Romanian Law no. 227/2015 on the Tax Code and Romanian Law no. 296/2023 on certain fiscal-budgetary measures. Where applicable, the invoice will be transmitted via the national RO e-Factura system. The invoice is issued in Romanian and/or English, in RON or in EUR, as applicable.
6.5. Late payments
For Professional Clients, in case of non-payment at maturity, the Operator is entitled to charge default interest at the statutory rate under Romanian Law no. 72/2013 on measures to combat delay in performing payment obligations in contracts between professionals, plus a flat amount of EUR 40 for recovery costs. For Consumers, interest applies in accordance with the Romanian Civil Code.
6.6. Suspension for non-payment
The Operator may suspend access to the Services 7 calendar days after the due date of an overdue payment and may close the Account after 30 calendar days. The Operator will notify the Client prior to suspension.
7. Termination, subscription cancellation, and right of withdrawal
7.1. Termination by the Client
The Client may cancel the subscription at any time from the dashboard or by request sent to tehnic@caitech.ro. Cancellation takes effect at the end of the already-paid billing period; the subscription is no longer automatically renewed.
7.2. Termination by the Operator
The Operator may terminate the contract under the express termination clause (4th-degree commissory pact, Article 1553 Romanian Civil Code), by mere written notification, without prior notice and without court intervention, in the following cases:
non-payment of any due sum within 30 days of the due date;
breach of the Acceptable Use Policy (Section 9);
breach of intellectual property rights of the Operator or of third parties;
provision of false or misleading information at registration;
initiation of any insolvency, dissolution, or liquidation proceedings against the Client legal person.
7.3. Refund policy
Monthly subscriptions: no refunds for unused fractions; the subscription remains active until the end of the paid period.
Annual subscriptions: in the first 30 days of the first annual purchase, the Client may request a proportional refund of unused months, with retention of an administrative fee of (amount per contract); after the first 30 days, no proportional refunds are granted.
Prolonged unavailability: if the Platform is unavailable for more than 7 consecutive days (excluding Force Majeure and scheduled maintenance), the Client has, at choice, the right to a proportional refund or to an extension of the paid cycle.
7.4. Right of withdrawal — Consumers (B2C) only
B2C applicability. This section applies EXCLUSIVELY to Consumer Clients within the meaning of Romanian GEO no. 34/2014. Professionals (B2B) do NOT benefit from the right of withdrawal regulated in this section; for them, contract termination is governed exclusively by the Terms and the Romanian Civil Code.
Under Article 9 of Romanian GEO no. 34/2014, the Consumer has the right to withdraw from a distance contract, without giving reasons, within 14 calendar days of the date of conclusion of the contract. To exercise the right of withdrawal, the Consumer sends an unambiguous declaration to tehnic@caitech.ro (the standard form set out in Annex 2 of GEO no. 34/2014 may also be used).
7.4.1. Exception for digital content
Under Article 16 letter m) of GEO no. 34/2014, the right of withdrawal does NOT apply to the supply of digital content not delivered on a tangible medium, if performance of the contract has begun with the Consumer's prior express consent and after the Consumer has acknowledged the loss of the right of withdrawal. When purchasing a Plan/Pack/Credits, the Platform requests the Consumer to expressly confirm these two elements; otherwise, access to the Services remains suspended until the withdrawal period has expired.
7.4.2. Effects of withdrawal
In case of valid withdrawal, the Operator refunds all sums received, without undue delay and no later than 14 calendar days from receipt of the notification, by the same means of payment used by the Consumer (except where the Consumer has expressly requested another means, without additional costs to them).
8. Service Level (SLA) and availability
8.1. Target availability
The Operator uses all reasonable efforts to keep the Platform available, as a target, at 99.5% monthly (uptime), calculated as the ratio of actual uptime to the monthly total, excluding the periods excluded from the calculation (sub-section 8.2).
8.2. Exclusions
The following are excluded from the availability calculation:
scheduled maintenance, announced at least 48 hours in advance, generally outside working hours (22:00–06:00 Romania time);
emergency maintenance to remediate critical vulnerabilities;
Force Majeure and fortuitous events (Articles 1351–1352 of the Romanian Civil Code);
unavailability caused by third-party providers (cloud, CDN, payments, e-mail), by the Client's internet operator, or by the Client's local configuration;
external cyberattacks exceeding the reasonable protections implemented.
8.3. Remedy for SLA breach
For Clients on the Professional or Enterprise Plan, if monthly availability falls below 99.5%, the Client may request, within 30 days of the end of the affected month, a commercial credit per the table below; the credit is the exclusive remedy for unavailability, without prejudice to mandatory Consumer rights:
| Monthly availability | Commercial credit |
|---|---|
| ≥ 99.5% | 0% |
| 98% – 99.49% | 10% of the affected month's invoice |
| 95% – 97.99% | 25% of the affected month's invoice |
| \< 95% | 50% of the affected month's invoice |
9. Acceptable Use Policy
The Client and Authorized Users undertake NOT to:
use the Platform for unlawful, fraudulent, money-laundering, terrorism-financing, or international-sanctions-breaching purposes;
use the Platform to mislead authorities, contractual partners, or the public about the Client's level of compliance;
enter false, misleading, or unlawfully processed data, in breach of their own data-protection obligations;
upload content that infringes third-party rights (copyright, trade secrets, image rights, personal data without a basis);
transmit through the Platform viruses, trojans, malware, ransomware, or any code that affects the operation of the Platform or the Operator's infrastructure;
attempt, by any means, unauthorized access to the Operator's systems — including intensive scraping, brute-force, DoS/DDoS attacks, exploitable fuzzing, or prompt-injection techniques against ARTEMIS for offensive purposes;
carry out reverse engineering, decompilation, disassembly, copying of source code or algorithms, or develop competing products using Operator Content — within the limits permitted by Article 81 of Romanian Law no. 8/1996 on copyright;
allow Account use by unaffiliated third parties or resell the Services without written agreement;
use the Platform's results to generate own compliance-assessment services offered for a fee to third parties without a written license agreement;
breach the obligations under Romanian Law no. 363/2007 on combating unfair commercial practices in the relationship with the Client's own users.
The Operator reserves the right to immediately suspend access in case of breach of the Acceptable Use Policy, with or without prior notice depending on the severity of the breach, and to notify competent authorities where Applicable Law so requires.
10. AI-generated content and compliance with the EU AI Act
10.1. AI-generated content
Some Platform components (ARTEMIS, automatic scoring, recommendations, LLM50 audit) are artificial intelligence systems. The content produced by these components:
is generated statistically and may present errors, omissions, or incomplete interpretations;
does not always reflect the real-time updated version of the legislation;
must not be used as the sole basis for decisions with legal or financial effects;
must be subject to human verification by a specialist before any official transmission to authorities, courts, or contractual partners.
10.2. Labels and transparency
The Operator implements the transparency measures provided by Regulation (EU) 2024/1689 — EU AI Act, including labeling of artificially generated content, within reasonable technical limits and as the applicable provisions become binding (per the application calendar set by the Regulation).
10.3. Decisions without automatic legal effect
The scores, risk labels, and recommendations generated by the Platform do NOT produce legal effects on the Client within the meaning of Article 22 GDPR. The Operator does not make automated decisions with significant impact on the Client without human intervention; human intervention may be requested at any time at dpo@caitech.ro.
11. Warranties, disclaimer, and limitation of liability
11.1. Limited commercial warranties
The Operator declares that the Services are provided with the reasonable diligence of a professional in the field, on an "as is" and "as available" basis, without other warranties — express or implied — including, within the limits permitted by Law, warranties of fitness for a particular purpose, non-infringement of third-party rights, or uninterrupted continuity of the Service.
11.2. Limitation of liability — Professionals (B2B)
For Professional Clients, within the maximum extent permitted by Law, the Operator's liability is limited as follows:
11.2.1. Aggregate value cap
The Operator's total cumulative liability towards the Client, regardless of the legal basis invoked (contractual, tort, restitution, unjust enrichment, etc.) and regardless of the number of events giving rise to the damage, is limited to the lower of the following:
(a) the EUR equivalent of the actual payments made by the Client to the Operator in the last 6 (six) months prior to the event giving rise to the damage; or
(b) the maximum fixed sum of 100 EUR (one hundred EUR), expressed as an aggregate annual cap for all claims made in a calendar year.
11.2.2. Express exclusions of liability
In no case and under no form shall the Operator be liable for the following types of damage or losses, whether or not foreseeable, by their nature or by the legal theory invoked:
11.2.3. Warranty and "as-is"
The ARTEMIS Services are provided "AS IS" and "AS AVAILABLE". The Operator:
11.2.4. Professional insurance
Operatorul evaluează în prezent contractarea unei polițe de asigurare profesională (Errors & Omissions). Statutul asigurării va fi comunicat clienților prin actualizarea acestui document după finalizarea procesului de contractare.
11.2.5. Contractual limitation period
Any action or claim by the Client in connection with the Services must be brought within 6 (six) months of the date of the event giving rise to it, under penalty of forfeiture. This clause does NOT apply to Consumers and does not derogate from the mandatory limitation periods provided by Law for Consumers.
11.2.6. Exclusions of the limitations
The limitations set out at 11.2.1–11.2.5 do NOT apply in the case of:
(a) proven fraud or gross negligence by the Operator; (b) personal injury (bodily harm, death); (c) breach by the Operator of confidentiality obligations regarding Client data (other specific exclusions mentioned in the Terms also apply here); (d) other cases where the limitation would be unlawful under applicable Romanian or European law.
11.3. Liability towards Consumers (B2C)
Towards Consumers, the mandatory warranties provided by the Romanian Civil Code, GEO no. 34/2014, Romanian Government Ordinance no. 21/1992 on consumer protection, Romanian Law no. 240/2004 on producers' liability for damage caused by defective products (to the extent applicable), and Romanian Law no. 449/2003 on the sale of products and associated warranties, as well as — for digital services — GEO no. 140/2021, apply. The limitations set out at 11.2 do NOT apply to Consumers, insofar as they would qualify as unfair terms within the meaning of Romanian Law no. 193/2000.
11.4. Indemnification
The Professional Client undertakes to indemnify the Operator against any claim, action, demand, damages, fine, or expense (including reasonable attorney fees) arising from: (i) the Client's breach of the Terms or Applicable Law; (ii) data or content uploaded by the Client in breach of third-party rights; (iii) unauthorized use of the Services. This clause does NOT apply to Consumers.
12. Force majeure
Neither party shall be liable for non-performance or delayed performance of its obligations if such non-performance is caused by a Force Majeure event, under Article 1351 of the Romanian Civil Code. The party invoking Force Majeure shall notify the other party within 15 days of its occurrence and provide reasonable evidence. If Force Majeure lasts more than 60 days, either party may terminate the contract without penalties, with proportional refund of amounts advanced for services not provided.
13. Intellectual property
13.1. Operator's rights
All rights to Operator Content, including the economic and moral copyrights regulated by Romanian Law no. 8/1996, rights in the registered trademarks "ARTEMIS" on the Platform.
17. Communications and notifications
Communications between the parties may be made by: (i) e-mail at the registered addresses; (ii) notifications in the Platform interface; (iii) courier or registered letter with acknowledgement of receipt at the indicated office. Notifications sent by e-mail are presumed received on the next business day after dispatch, provided no error message is recorded. The Client has the obligation to keep the e-mail address valid and verified.
18. Changes to the Terms
The Operator may modify the Terms at any time. Substantial changes (those affecting price, duration, fundamental Client rights, data processing) are communicated at least 30 days before they take effect, by e-mail and in-Platform notification. A Client who does not accept the changes may terminate the contract within the notice period, with proportional refund of unused sums. Continued use after the effective date is equivalent to acceptance.
19. Assignment
The Client may not assign rights or obligations arising from the Terms without the prior written consent of the Operator. The Operator may assign the Terms to an affiliated company or in the context of a reorganization/business transfer, with prior notice to the Client; the reorganization does not affect the Client's rights. For Consumers, assignment complies with applicable mandatory provisions.
20. Severability and waiver
If a clause of the Terms is declared null or unenforceable by a competent court, the other clauses remain in force and are interpreted so as to produce, within the limits of Law, economic effects as close as possible to the original intent. Tolerance or delay by either party in exercising a right does not amount to a waiver of that right.
21. Applicable law and jurisdiction
21.1. Applicable law
The Terms are governed by Romanian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) applies only to the extent the parties expressly choose it.
21.2. Jurisdiction — Professionals
For Professional Clients, any dispute arising out of or in connection with the Terms shall be settled amicably. Failing that, the dispute falls within the exclusive jurisdiction of the materially competent courts in Bucharest Municipality, Romania. The parties may agree in writing on institutional arbitration (as a rule, the Court of International Commercial Arbitration of the Romanian Chamber of Commerce and Industry), in Romanian or English.
21.3. Jurisdiction — Consumers
For Consumers, the protective rules of Regulation (EU) no. 1215/2012 on jurisdiction (Brussels I bis) and Regulation (EC) no. 593/2008 on the law applicable to contractual obligations (Rome I) apply, allowing the Consumer to bring an action in the courts of their domicile.
22. Alternative dispute resolution — Consumers only
Consumer compliance: under Romanian Government Ordinance no. 38/2015 on alternative dispute resolution between consumers and traders, the Consumer has the right, if not satisfied with the resolution of a complaint, to address a competent ADR entity. Complaints may also be addressed to the National Authority for Consumer Protection (ANPC), at Bd. Aviatorilor no. 72, Sector 1, Bucharest.
Note: the European Online Dispute Resolution platform (ODR), established by Regulation (EU) no. 524/2013, was discontinued by Regulation (EU) 2024/3228, effectively closed since 20 July 2025; the reference to ODR is no longer mandatory.
23. Final provisions
23.1. Entire agreement
The Terms, together with the Privacy Policy, the Cookies Policy, the DPA (where applicable), the Disclaimer, and any individual contract signed (e.g., SOW for LLM50 Audit, Enterprise contract), constitute the entire agreement between the parties and supersede any previous agreement on the same subjects.
23.2. Language
The authentic version of the Terms is the Romanian-language version. Any translation is for information purposes; in case of discrepancy, the Romanian version prevails.
23.3. Survival
Clauses which, by their nature, are intended to produce effects after termination of the contract (intellectual property, confidentiality, limitation of liability, indemnification, applicable law) survive termination.
24. Contact details
CAI Technology S.R.L.
Registered office: Str. Victor Brauner, bloc 1, sc. 4, ap. 5, sector 3, București, cod poștal 032621, România • VAT ID: RO50512457 • Companies Register no.: J2024020380005
Bucharest office: (not applicable — see address above)
Timișoara office: Str. Victor Brauner, bloc 1, sc. 4, ap. 5, sector 3, București, cod poștal 032621, România
Phone: +40 750 292 910
General e-mail: office@caitech.ro
Support: tehnic@caitech.ro
Sales: sales@caitech.ro
Data protection contact (DPO): dpo@caitech.ro
Hours: Monday–Friday, 09:00–18:00 (Romania time)
Acceptance confirmation. By ticking the "I agree to the Terms and Conditions" box at registration or by any other equivalent action in the Platform interface, the Client confirms that they have read, understood, and fully accepted this document, including the Privacy Policy and — as applicable — the Data Processing Agreement (DPA), the Cookies Policy, and the Platform's Disclaimer.